1. Information We Collect

We may collect the following types of information:

a. Personal Information

Provided directly by you through forms, calls, WhatsApp, or email:

• Name
• Phone number
• Email address
• Address
• Preferred appointment date/time
• Hearing-related concerns
• City and store selection
• Franchise/career enquiry details

b. Automatically Collected Information

When you browse our Website:

• IP address
• Browser type and version
• Device information
• Pages viewed and duration
• Cookies and tracking data

c. Third-Party Information

We may receive information about you from:

• Payment partners
• Advertising platforms (Google, Meta, etc.)
• Analytics tools

2. How We Use Your Information

Your information is used to:

• Respond to appointments and service enquiries
• Schedule house visits and consultations
• Provide hearing aid recommendations
• Process franchise or career requests
• Improve website performance and user experience
• Communicate updates, offers, and service reminders
• Ensure legal compliance and prevent fraud

We do not sell or rent your information to any third party.

3. Cookies & Tracking Technologies

Our Website uses cookies to:

• Improve load speed and browsing experience
• Understand user behaviour through analytics
• Display relevant ads through remarketing

You may disable cookies in your browser settings, but some features may not function properly.

4. How We Share Your Information

We may share your information with:

• Internal staff for appointments, service coordination, or follow-ups
• Audiologists and branch teams for case preparation
• Trusted partners for payment processing, email/SMS communication, and analytics
• Legal authorities, if required by law

All partners are obligated to protect your data.

5. Data Protection & Security

We adopt industry-standard security practices to safeguard your information:

• SSL encryption
• Secure servers
• Restricted employee access
• Regular monitoring for vulnerabilities

While we strive for full protection, no online system can guarantee absolute security.

6. Your Rights

You have the right to:

• Access your personal information
• Request corrections or updates
• Withdraw consent for marketing communication
• Request deletion of your data where legally permissible

To exercise these rights, email: info@adrohearingaid.com

7. Data Retention

We retain your information only as long as necessary for:

• Providing services
• Legal compliance
• Internal analysis

After the required period, data is securely deleted.

8. External Links

Our site may contain links to third-party websites such as hearing aid brands, payment gateways, and blogs. We are not responsible for:

• Their content
• Privacy practices
• Security measures

Please review their policies before sharing information.

9. Children’s Privacy

Our Website is intended for users aged 18 and above. We do not knowingly collect data from children without parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.

Continued use of the Website indicates your acceptance of any updates.